At DeshiGreetings.Com, we prioritize your satisfaction with every purchase. If you are not completely satisfied with any product you've bought from our site, we offer a hassle-free return process. Please find detailed information below:

1. **Returning Products to DeshiGreetings.Com:**
   - You may return any unopened product (in re-sellable condition) within 72 hours of receiving it, except for perishable items like groceries, cakes, chocolates, etc.
   - Include a short note indicating the reason for return along with your Order Number.
   - Pack the product securely along with the note and address it to:
     DeshiGreetings.com  
     House #14/A (3rd floor), Road No #1/A, Block #J, Baridhara,  
     Dhaka-1212, Bangladesh.  
     Mobile Number: +8801714091656
   - We only offer refunds for products purchased directly from our web store.

2. **Returning Defective/Damaged Items for Replacement:**
   - If you receive a damaged or defective item, return it in secure packaging within 72 hours of delivery.
   - Attach a note explaining the issue and include your Order Number.
   - Upon receipt, we will promptly issue a replacement.

3. **Timeframe for Returns:**
   - Products must be returned or exchanged within 72 hours of receiving the shipment.

4. **Refund Process:**
   - We do not offer refunds. However, you can exchange any item within 72 hours of delivery.
   - Once we receive your returned package, we will initiate the exchange/replacement process.

**Non-Exchange or Non-Replacement Instances:**
   - Requests for replacement beyond 72 hours of delivery.
   - Products returned in a condition other than their original state.
   - Damaged products post-delivery.
   - For clothing, items must be returned in their original fold and condition for resale.
   - All returned items undergo inspection by our suppliers/providers.

**Restocking Fees:**
1. **Change of Mind Returns:** 10% restocking fee plus a 5% e-commerce fee.
2. **Recipient Refuses Delivery:** 10% restocking fee plus a 5% e-commerce fee.

**DeshiGreetings.Com Replacement Policy:**
   - We offer replacements for damaged products at no extra cost, provided they are returned within 72 hours of delivery.
**Perishable Products:**
   - Perishable items such as cakes, chocolates, sweets, and flowers have limited shelf life.
   - Due to quality and safety concerns, we do not accept returns on perishable items.
We strive to ensure your shopping experience with DeshiGreetings.com is delightful and seamless. If you have any further inquiries or need assistance, please don't hesitate to reach out to us.